We read every email
How can we
help?
The fastest way to reach us is email. A real person — not a bot — replies within one business day, usually sooner.
Direct line
contact@astrelleapp.com
Include the email tied to your account, and a screenshot if you're reporting a bug. The more context you send, the faster we can fix it.
What to write about
Common reasons people email us
Account & sign-in
Trouble signing in, password reset, deleting your account, or merging two accounts.
Birth chart & calculations
Questions about your natal chart, transits, or the data we used. Include your birth date, time, and place.
Billing & subscriptions
Refunds, receipts, plan changes, or trouble restoring purchases. Send the email tied to your account.
Bug reports & feedback
Something looks off? Tell us what you saw, what you expected, and the device or browser you were using.
Press & partnerships
Press inquiries, podcast bookings, creator collaborations, or affiliate questions.
Privacy & data requests
Export, correct, or delete your data. We respond to verified requests within 30 days.
What to expect
- Reply time: within one business day, Monday–Friday. Most emails are answered same-day.
- Languages: we reply in English. Feel free to write in your language — we'll translate.
- Refunds: handled through the App Store, Google Play, or Stripe depending on where you subscribed. Email us first if you're unsure.
- Privacy requests: verified data export and deletion requests are completed within 30 days, per our privacy policy.
Still have a question?
Send us an email — a real person will get back to you.
Email contact@astrelleapp.com →